Pearson Customer Service

• Scheduling and rescheduling exams

Accommodations

• Candidates testing with an approved accommodation

• Confirming comfort aid is acceptable

• Assistance with implementing an approved accommodation

Program Coordinators (non-technical support)

• ID requirements for admitting candidates

• Exam sponsor policies, procedures and rules agreements

• Candidate issues

• Candidate not appearing on schedule

• Scheduling same day or future appointments

Channel Quality

• Temporary or permanent test center closures for reasons such as weather, test center moves, and more (Temporary closures can now be completed by test center within ServiceDirect)

• Using Site Manager, including updating personnel and hours of operation

• Test administrator certification and recertification

• Procedural Questions regarding the Policies and Procedures Guide

• Test center quality issues

• Activating a new test center

You can find the phone number on pearsonhelp.com under the heading Who to Call   www.pearsonvue.com/us/en/help/contact.html