Scheduling and rescheduling exams
Candidates testing with an approved accommodation
Confirming comfort aid is acceptable
Assistance with implementing an approved accommodation
ID requirements for admitting candidates
Exam sponsor policies, procedures and rules agreements
Candidate issues
Candidate not appearing on schedule
Scheduling same day or future appointments
Temporary or permanent test center closures for reasons such as weather, test center moves, and more (Temporary closures can now be completed by test center within ServiceDirect)
Using Site Manager, including updating personnel and hours of operation
Test administrator certification and recertification
Procedural Questions regarding the Policies and Procedures Guide
Test center quality issues
Activating a new test center