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Error 0 when opening Admissions Manager

Article ID: 8
Last updated: 01 Oct, 2020

Error 0 when opening Admissions Manager

Error Description: This is usually related to either local connectivity issues between the site server and Pearson VUE hub, the VUE Application Wrapper service not running on the server, or other VUE processes are not responding on the server. 

For testing centers using a Workgroup scenario, the VUE Application Wrapper runs on the administrative computer.  For testing centers using a Server Scenario, the VUE Application Wrapper runs on the server used for Pearson VUE testing.

Restarting the VUE Application Wrapper Service:

  1. Launch the Services Desktop app located on the appropriate computer.  In Windows 10 this can be done by clicking the Windows start menu button at the lower left of the screen and typing in the word Services.

  1. In the Services window, locate the VUE Application Wrapper in the list of services on the computer.

   3.  Click on the option to Restart the service, once completed attempt to log in to Admissions Manager again.  If you continue to have issues, please contact the VUE technical support team.

If you do not see the VUE Application Wrapper service in the list, repeat these same steps on the server used for your Pearson VUE software installation.

Link to VUE technical support phone numbers                                               Return to top of document

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Article ID: 8
Last updated: 01 Oct, 2020
Revision: 7
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