How do I reset/unlock my VSS password?

How do I reset/unlock my VSS password?

There are multiple ways to reset or unlock your VUE Testing Service account.  This will allow you access to the following:

• VUE Testing System applications at your test center (Admissions Manager, Delivery Manager)
• Pearson VUE Connect Portal (ServiceDirect, Site Manager)
• VUE Support Services website (installation guides, test center training materials)

Registration Manager (Recommended method to change expiring password)

To change your password, start the Registration Manager application on your Admissions Machine.

1. Click Start, VUE applications and Registration Manager
2. Click the link stating your password is expiring
3. If your password is locked, you will need to use Connect Portal or Account Recovery methods listed below.

Connect Portal (Recommended method to unlock password)

Go to the Pearson VUE Connect portal at https://connect.pearsonvue.com

1. Click on I forgot my password or username
2. Follow the steps to reset/retrieve your username or password
3. After changing your password in the Connect portal, you will need to log into Registration manager or run the Remote Maintenance Agent (RMA) before your new password will work in Admissions Manager or Delivery Manager.   

Account Recovery Tool

1. Go to the VUE Support Services website at: https://vss.pearsonvue.com
2. Click on the Account Recovery Tool link
3. Complete the form to reset your password
4. After changing your password in the VSS webpage, you will need to log into Registration manager or run the Remote Maintenance Agent (RMA) before your new password will work in Admissions Manager or Delivery Manager.

Site Manager

 Test Center Manager log into Site Manager via Connect and perform the following steps

1. Click the Personnel link at the top and then select the Users tab immediately underneath.
2. Select the user in the left-hand pane, and then select the Account tab on the right.
3. Click the Reset Password button, and then respond to the security question prompts.
4. After changing your password in Site Manager, you will need to log into Registration manager or run the Remote Maintenance Agent (RMA) before your new password will work in Admissions Manager or Delivery Manager.

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