https://pearson.makekb.com/ https://pearson.makekb.com/entry/33/ Many exams delivered by Pearson for our clients do not have a printed score report at the end of the exam and reports are not able to be reprinted. The test administrator can view the score report policy for each client in the Exam Sponsor Guide... Wed, 21 Oct 2026 13:07:09 -0500 https://pearson.makekb.com/entry/24/ This article does not apply to sites using Pixel. Server Scenario Workgroup Scenario Vue Testing System Software Computer Roles: Server Role (Computer with the Vue Share Folder and VUE Application... Wed, 21 Oct 2026 12:27:31 -0500 https://pearson.makekb.com/entry/32/ Open hours and days for your site is managed through the Site Manager application at Connect.Pearsonvue.com. Individuals the use Site Manager permission can update Site Manager. Changes are effective immediately. To add open hours to your... Wed, 21 Oct 2026 12:18:09 -0500 https://pearson.makekb.com/entry/4/ How do I reset/unlock my VTS password? There are multiple locations with links to reset your password for the VUE Testing System. The same password is used for Admissions Manager, Registration Manager, Delivery Manager and the Connect portal. ... Wed, 21 Oct 2026 07:20:19 -0500 https://pearson.makekb.com/entry/35/ Pearson Customer Service Scheduling and rescheduling exams Accommodations Candidates testing with an approved accommodation Confirming comfort aid is acceptable Assistance with implementing an approved accommodation ... Tue, 20 Oct 2026 16:49:41 -0500 https://pearson.makekb.com/entry/9/ What to do with an exam error message, freeze or crash Sometimes an exam may show an error message or freeze, or that workstation will crash, not allowing the candidate to interact with their exam. a) The test center staff should first look... Wed, 16 Sep 2026 11:02:08 -0500 https://pearson.makekb.com/entry/6/ Restarting the VUE Application Wrapper Service *** This article does not apply to PPC's and sites running the Pixel client. For testing centers using a Workgroup scenario, the VUE Application Wrapper runs on the administrative computer. For... Wed, 16 Sep 2026 10:07:54 -0500 https://pearson.makekb.com/entry/7/ Remote Maintenance Agent (RMA) is not Running The most common cause for an RMA not to run after initiating it on the Admin machine is the VUE Applications Wrapper Service is not running. This can be easily resolved with the following steps. ... Wed, 16 Sep 2026 05:57:50 -0500 https://pearson.makekb.com/entry/17/ How to Schedule a Proctor/TA Certification Exam or a TDFT Once each year Test Administrators at your site will need to retake the test administrator certifications exam, either PVTC_A or PVTC_B. Military and corrections sites will take the PVTC_B... Mon, 10 Aug 2026 07:01:17 -0500 https://pearson.makekb.com/entry/30/ Glossary BI - Business Intelligence (Pearson built reporting solution) BO - Business Objects CAT - Computer adaptive testing CBT - Computer-based testing; also (perhaps more typically) computer-based training CCID - Client Candidate ID ... Fri, 07 Aug 2026 11:49:17 -0500 https://pearson.makekb.com/entry/31/ Sites experiencing issues with their signature pad (epad), camera, and palm vein devices should attempt to unplug the device and plug the device into a different USB port. If another USB port is not available, please unplug the cable and wait a... Mon, 27 Jul 2026 14:00:33 -0500 https://pearson.makekb.com/entry/29/ The process to close a test center for a day/week. Create a case to reschedule candidates at your test center. Open ServiceDirect, create a case. Topic - Test Center Quality Type - Site Closure Subtype - Choose appropriate Select... Tue, 21 Jul 2026 17:01:26 -0500 https://pearson.makekb.com/entry/28/ Many exams include audio clips for candidates to listen to through their headphones. If a candidate has issues with the audio, please attempt the following steps: Move the USB connector for the headphones to another USB port if possible. If... Tue, 21 Jul 2026 16:00:41 -0500 https://pearson.makekb.com/entry/27/ Some clients have exams which have a microphone allowing the candidate to respond to questions in their exam. Steps to resolve microphone issues include: Unplug the microphone and plug the USB connector into a different USB port. Stop the... Tue, 21 Jul 2026 15:44:31 -0500