https://pearson.makekb.com/ https://pearson.makekb.com/entry/30/ Glossary of Terms RMA - Remote Maintenance Agent Epad - Signature pad Administrator exam - Proctor certification exam 3T - The Technology Team consisting of Configuration Management, Development, and Software Quality Assurance AACCA -... Fri, 31 Jul 2026 08:14:24 -0500 https://pearson.makekb.com/entry/31/ Sites experiencing issues with their signature pad (epad), camera, and palm vein devices should attempt to unplug the device and plug the device into a different USB port. If another USB port is not available, please unplug the cable and wait a... Mon, 27 Jul 2026 14:00:33 -0500 https://pearson.makekb.com/entry/29/ The process to close a test center for a day/week. Create a case to reschedule candidates at your test center. Open ServiceDirect, create a case. Topic - Test Center Quality Type - Site Closure Subtype - Choose appropriate Select... Tue, 21 Jul 2026 17:01:26 -0500 https://pearson.makekb.com/entry/28/ Many exams include audio clips for candidates to listen to through their headphones. If a candidate has issues with the audio, please attempt the following steps: Move the USB connector for the headphones to another USB port if possible. If... Tue, 21 Jul 2026 16:00:41 -0500 https://pearson.makekb.com/entry/27/ Some clients have exams which have a microphone allowing the candidate to respond to questions in their exam. Steps to resolve microphone issues include: Unplug the microphone and plug the USB connector into a different USB port. Stop the... Tue, 21 Jul 2026 15:44:31 -0500 https://pearson.makekb.com/entry/17/ How to Schedule a Proctor/TA Certification Exam or a TDFT Once each year Test Administrators at your site will need to retake the test administrator certifications exam, either PVTC_A or PVTC_B. Military and corrections sites will take the PVTC_B... Fri, 12 Jun 2026 10:51:25 -0500 https://pearson.makekb.com/entry/23/ Many exams delivered through Pearson VUE have specific internet connectivity requirements. To determine whether your test center qualifies to deliver these exams, you must run the following test driver functionality tests (TDFTs): ... Thu, 28 May 2026 12:11:36 -0500 https://pearson.makekb.com/entry/26/ Windows account or password issues at 3rd party Pearson VUE Authorized Test Centers (PVTC) ***This article does not apply to PPC's. Error Description: Unable to log in to Windows on a PC or Server. If you are unable to log in to you... Thu, 28 May 2026 11:01:35 -0500 https://pearson.makekb.com/entry/7/ Remote Maintenance Agent (RMA) is not Running The most common cause for an RMA not to run after initiating it on the Admin machine is the VUE Applications Wrapper Service is not running. This can be easily resolved with the following steps. ... Thu, 28 May 2026 09:20:05 -0500 https://pearson.makekb.com/entry/4/ How do I reset/unlock my VTS password? There are multiple locations with links to reset your password for the VUE Testing System. The same password is used for Admissions Manager, Registration Manager, Delivery Manager and the Connect portal. ... Fri, 10 Apr 2026 10:27:37 -0500 https://pearson.makekb.com/entry/5/ Authentication Services Error in Admissions Manager ***This article does not apply to PPC's or sites running the Pixel client. Error Description: Admissions Manager is not able to connect to Authentication services. Please ensure that your... Fri, 10 Apr 2026 09:03:49 -0500 https://pearson.makekb.com/entry/6/ Restarting the VUE Application Wrapper Service *** This article does not apply to PPC's and sites running the Pixel client. For testing centers using a Workgroup scenario, the VUE Application Wrapper runs on the administrative computer. For... Wed, 08 Apr 2026 15:17:35 -0500 https://pearson.makekb.com/entry/8/ Error 0 when opening Admissions Manager *** This article does not apply to PPC's or test centers using the Pixel client. Error Description: This is usually related to either local connectivity issues between the site server and Pearson VUE... Wed, 08 Apr 2026 15:15:52 -0500