https://pearson.makekb.com/ https://pearson.makekb.com/entry/17/ How to Schedule a Proctor/TA Certification Exam (https://vss.pearsonvue.com/TemporarySpaceForFiles/VUESupportServices/VSSUserFiles/Scheduling%20Certification%20Exams%20and%20TDFTs%20A4.pdf) Once each year Test Administrators at your site will... Wed, 15 Apr 2026 11:15:19 -0500 https://pearson.makekb.com/entry/4/ How do I reset/unlock my VTS password? There are multiple locations with links to reset your password for the VUE Testing System. The same password is used for Admissions Manager, Registration Manager, Delivery Manager and the Connect portal. ... Fri, 10 Apr 2026 10:27:37 -0500 https://pearson.makekb.com/entry/5/ Authentication Services Error in Admissions Manager ***This article does not apply to PPC's or sites running the Pixel client. Error Description: Admissions Manager is not able to connect to Authentication services. Please ensure that your... Fri, 10 Apr 2026 09:03:49 -0500 https://pearson.makekb.com/entry/7/ Remote Maintenance Agent (RMA) is not Running The most common cause for an RMA not to run after initiating it on the Admin machine is the VUE Applications Wrapper Service is not running. This can be easily resolved with the following steps. ... Fri, 10 Apr 2026 09:02:01 -0500 https://pearson.makekb.com/entry/6/ Restarting the VUE Application Wrapper Service *** This article does not apply to PPC's and sites running the Pixel client. For testing centers using a Workgroup scenario, the VUE Application Wrapper runs on the administrative computer. For... Wed, 08 Apr 2026 15:17:35 -0500 https://pearson.makekb.com/entry/8/ Error 0 when opening Admissions Manager *** This article does not apply to PPC's or test centers using the Pixel client. Error Description: This is usually related to either local connectivity issues between the site server and Pearson VUE... Wed, 08 Apr 2026 15:15:52 -0500 https://pearson.makekb.com/entry/12/ Same day candidate registration The proctor should initiate a Remote Maintenance Agent task if any of the following conditions exist: A candidate's name does not appear in Admissions Manager An exam appears in a scheduled state in... Wed, 08 Apr 2026 15:09:00 -0500 https://pearson.makekb.com/entry/16/ Manual Updates ***This article does not apply to site running the Pixel client. Pearson VUE releases several versions of the VUE Test System (VTS) each year. Most sites will update to newer versions of VTS as updates are initiated... Wed, 08 Apr 2026 15:02:47 -0500 https://pearson.makekb.com/entry/15/ How To Reprint Score Report When score reports or delivery confirmations fail to print at the end of candidate exams, test administrators may attempt to reprint them using the Reprint Utility which is packaged with the VUE Testing System. Please... Tue, 24 Mar 2026 15:03:01 -0500 https://pearson.makekb.com/entry/11/ Name of candidate does not appear in Admissions Manager If you have a candidate whose name does not show up in Admissions Manager, the exam is in a scheduled state, or the exam was scheduled the same day as the delivery is to take place, the... Tue, 24 Mar 2026 14:55:53 -0500 https://pearson.makekb.com/entry/13/ Candidates exam in scheduled status If you have a candidate whose name does not show up in Admissions Manager, the exam is in a scheduled state, or the exam was scheduled the same day as the delivery is to take place, the proctor should initiate a... Tue, 24 Mar 2026 14:54:30 -0500 https://pearson.makekb.com/entry/19/ When launching Delivery Manager, the Directory not Found error arises because the computer Delivery Manger is installed on cannot get access to the VUE share on the admin/server computer. This particular problem is a local Network/Windows... Tue, 24 Mar 2026 14:38:46 -0500 https://pearson.makekb.com/entry/20/ This common issue can usually be resolved by these steps. 1. Click on todays date on top of the schedule grid. 2. Press the "Refresh" button at the bottom right of the window 3. Run RMA and repeat the above steps. (enter Remote Maintenance... Tue, 24 Mar 2026 14:34:05 -0500 https://pearson.makekb.com/entry/14/ How to Install the VUE Testing System Two documents exist to guide you through the process of installing the Pearson VUE Testing System at your site. The document most often used is the Quick Install Guide which can be found at PearsonHelp.com... Tue, 24 Mar 2026 14:21:11 -0500 https://pearson.makekb.com/entry/24/ Server Scenario Workgroup Scenario Vue Testing System Software Computer Roles: Server Role (Computer with the Vue Share Folder and VueApplicationWrapper service listed in Services, to view services... Tue, 24 Mar 2026 14:17:48 -0500